Most Asked Questions
We’re here to help! Find quick and easy solutions to your most important concerns on our FAQ page, compiled by our experienced team. For personalized assistance, chat with us via LiveChat (bottom right corner) or email us. Let’s work together to find the perfect solution for your needs.
Can you create custom graphic designs for my rims?
Yes, we can create custom graphic designs for your rims. Our durable graphics are applied after the rim sanding process and covered in a matte or glossy clear coat. Contact us for more information on custom decal designs.
Can I get the custom spoke count and hole angle on the rims?
Yes, we offer custom drilling for any spoke count and most rims can have a custom hole angle. Contact us for more information.
What payment methods do you accept?
We accept wire transfers (T/T), PayPal, and Payoneer.
What carbon fiber weaves are available for your rims?
We offer a variety of carbon fiber weaves including UD, 3k, 3k twill, 6k, and marble. These weaves can be finished in matte plain or glossy plain weaves for a total of 10 different options.
Do you offer custom rim molds?
As a professional manufacturer of carbon rims, we can assist with the development of OE products, quality testing, and manufacturing at competitive OEM prices. Contact us for more information on custom rim molds.
How strong are your carbon rims and what is your warranty policy?
Our carbon rims undergo rigorous testing before shipment and come with a 2-year limited warranty. For more information on our warranty policy, please refer to our website.
How long does it take to receive my order?
Delivery times may vary based on your location, order size, and specific finishing requirements. However, we always strive to fulfill your order as quickly as possible. If the rims are in stock and you do not require any decal application, we can ship them out within two days after payment.
What are the raw materials used?
We use premium T700 and T800 carbon fiber as the primary materials for manufacturing all our carbon bike rims. For regular-weight rims, we mainly use T700, while for ultra-lightweight rims, we use a combination of T800 and T700.
What spoke tensions do you recommend for your carbon rims?
We recommend a spoke tension range of 110-130kgf for all of our carbon rims.
Do you offer complete wheel-building services?
Yes, we offer high-quality carbon wheel-building services for road, gravel, cyclocross, and mountain bike wheels.
How to apply a warranty claim?
Please send the cracked rims pictures and the serial label picture to [email protected], we will get back to you within 24 hours.
